Moon4d Privacy Policy — Our Commitment to Your Data

Moon4d ("we", "Platform") is committed to protecting the privacy and security of all users' personal information. This Privacy Policy transparently explains how we handle your data — from collection through to deletion.

This policy applies to all users accessing the moon4d website at moon4d.vu, our mobile app, and any related services we provide. It should be read together with Terms and Conditions us.

We understand that your trust depends on how we handle your personal information. That is why we have written this policy in plain language — not filled with confusing legal jargon.

Moon4d collects information from various sources for specific purposes. Below are the main categories of data we collect:

Information You Provide Directly

• Account information: full name, date of birth, email address, phone number
• Identity verification documents (KYC): national ID, passport, or equivalent document
• Financial information: bank account number, e-wallet details for deposit and withdrawal purposes
• Communications: messages you send to our support team

Automatically Collected Information

• Technical data: IP address, browser type, operating system, screen size
• Usage data: pages visited, session duration, games played, click actions
• Device data: device identifier, mobile device type (for the app)
• Location data: approximate location based on IP address (not precise GPS)

Moon4d uses the information collected for the following purposes, based on a valid legal basis:

• Account management — create, verify, and manage your user account
• Transaction processing — process deposits, withdrawals, and other financial activities in your account
• Identity verification (KYC) — meet legal compliance requirements related to anti-money laundering
• Platform security — identify and prevent fraud, unauthorised access, and unlawful activity
• Customer support — resolve enquiries, complaints, and requests for assistance
• Service improvements — analyse usage patterns to improve the user experience
• Marketing communications — send information about promotions and offers (with your consent)
• Legal compliance — fulfil legal obligations, regulations, and directives from relevant authorities

Moon4d does not sell your personal information to any third party. However, we may share your information in the following limited circumstances:

Trusted Service Providers

We share necessary data with third-party service providers who help us operate the platform, including:

• Payment processors and financial gateways to facilitate your transactions
• Cloud service and server infrastructure providers
• Analytics platforms to understand how users interact with the platform
• Third-party KYC and identity verification service providers

All these service providers are bound by data protection agreements that prohibit them from using your information for any purpose other than those specified.

Legal Requirements

We may disclose your information to competent authorities when required by law, court order, or in the context of criminal or fraud investigations.

Moon4d uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: required for core platform functions such as login and session security. These cookies cannot be disabled.
• Functional Cookies: store your preferences such as language and display settings to improve usability.
• Analytics Cookies: help us understand how users interact with the platform so we can improve it. This data is collected in aggregate form and does not identify individuals.
• Security Cookies: help us detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Key security measures we implement:

• Data encryption in transit: all communications use 256-bit SSL/TLS protocol
• Data encryption at rest: sensitive data is encrypted in our database
• Role-based access controls: staff may only access data necessary for their role
• Two-factor authentication: available to all user accounts
• Real-time threat monitoring: intrusion detection system active 24/7
• Regular security audits: vulnerability assessments and penetration testing by independent experts
• Staff training: all staff who handle user data receive data protection training

As a moon4d user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

Moon4d retains your personal information only for as long as necessary for the stated purposes or as required by law.

• Active account data: retained for as long as your account remains active on the moon4d platform
• Financial and transaction data: retained for a minimum of 7 years to meet anti-money laundering compliance requirements
• KYC documents: retained for the period required by the relevant authorities
• Support communication logs: retained for 3 years from the date of last interaction
• Analytics data: stored in anonymised form after 24 months

When the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

The moon4d platform is strictly prohibited for individuals under 18 years of age. We do not knowingly collect, process, or store personal information from children or minors.

If we discover that information from a person under the age of 18 has been collected, we will take immediate steps to delete that information and close the relevant account.

If you believe a child or minor you know has registered on our platform, please contact our support team immediately so we can take the appropriate action.

Moon4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this policy
• Displaying prominent notices on our platform
• Sending notifications to registered user accounts for material changes

Your continued use of the moon4d platform after any amendments are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Live Chat: available 24/7 via the chat icon within the platform
• Email: [email protected] (displayed as plain text only)
• FAQ Page: visit FAQ page for privacy-related frequently asked questions

We are committed to responding to all privacy-related enquiries within 30 business days of receiving your request.